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Trouble Call Management System
Trouble call management system is a customer information system designed to process/analyze customer trouble calls. The Customer Service Representative (CSR) can register/process customer trouble calls and retrieve customer information.
The following data can be acquired:
Topology model data for power grid equipment
Real-time SCADA data
Automatic Meter Reading (AMR) system data
History trouble call data
History records for equipment failures
Equipment parameters
Based on all the above data, PCS-9000 trouble call management system can find out outage reasons, optimize trouble call processing, as well as determine outage locations. Therefore, outage duration can be minimized, excellent services can be achieved.
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